Returns
Simple & Stress-Free Returns
At Markarii, we want you to feel confident and completely satisfied with your purchase. That's why we offer a hassle-free returns process.
Use Our Dedicated Returns Portal
To initiate a return, please use our online returns portal. We can only accept returned items that have been booked through this dedicated system.
Eligible for Return
Purchases excluding final sale items can be returned, subject to the following requirements:
- The item is unworn and in original condition with all tags still attached.
- The item has no marks, stains, or odors (including deodorant, perfume, or washing powder)
- Hygiene stickers are still in place on bodysuits and swimwear
- Earrings cannot be returned for hygiene reasons
- The item has the returns ribbon still secured (if applicable)
- A receipt or proof of purchase is provided
Markarii reserves the right to reject returns that do not meet these criteria or are outside the return period. In such cases, the item will be returned to the customer, and any shipping costs will not be covered.
We're here to make returns easy. Start your hassle-free return today using our dedicated portal.
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Refund Returns
Worry-Free Refunds
At Makarii, we stand behind the quality of our products. If you're not completely satisfied, you can return your item(s) within 14 days of delivery for a full refund.
Quick Refund Processing
Once your return is received at our warehouse, we'll process your refund back to the original payment method within 5-7 business days.
Customer Responsible for Return Shipping
Please note that customers are responsible for the cost of return shipping. This includes any duties or taxes paid on the original order, as they are based on local government requirements and are not eligible for refund or store credit.
Start Your Return Today
To initiate a return, simply visit our dedicated returns portal. We'll make the process quick and easy, though you'll need to cover the return shipping fees.
If you have any questions about our returns policy, don't hesitate to reach out to our customer service team. We're here to ensure a hassle-free experience.
Store Credit Returns
Hassle-Free Store Credits
If you're not completely satisfied with your Markarii purchase, you can return it within 14 days of delivery for a store credit.
Quick Credit Processing
Once your return is received at our warehouse, we'll process your store credit within 5-7 business days. The credit will be emailed to the address associated with your order and will be valid for 12 months.
Customer Responsible for Return Shipping
Please note that customers are responsible for the cost of return shipping. This includes any duties or taxes paid on the original order, as they are based on local government requirements and are not eligible for refund or store credit.
Tax & Duty Considerations
Please note that any duties or taxes paid on your original order are based on your local government requirements and are not eligible for store credit.
Start Your Return Today
To initiate a return, simply visit our dedicated returns portal. We'll make the process quick and easy, so you can get a store credit you can use on a future Markarii purchase.
If you have any questions, our customer service team is here to help. We're committed to ensuring a hassle-free returns experience.
Faulty Item Return
Quality You Can Count On
At Markarii, we take pride in delivering high-quality products to your doorstep. However, in the rare event that an item arrives with a defect, we've got you covered.
Hassle-Free Faulty Returns
If your Markarii purchase is delivered with a fault, simply notify us by lodging a return within 14 days. Be sure to select "Arrived Defective" in the returns portal, provide a description of the issue, and upload an image.
Assessments & Refund for Return Costs
Our customer service team will review the details you provide. If the fault is confirmed, we'll refund the cost of your return shipping so you don't have to cover that expense.
Refund Processing
Once we receive your faulty item, we'll process a full refund to your original payment method within 5-7 business days.
Wear-Related Issues
If the fault is noticed after wearing the item, please include that information when describing the issue in the returns portal. We'll take that into account during our assessment.
Quality You Can Trust
We work hard to ensure every Markarii product meets our high standards. But in the rare case something goes wrong, we're here to make it right. Start your hassle-free return today.
Final Sale
Final Sale Exclusions Please note that our "Final Sale" styles are last chance items that will not be restocked. These products are marked down to clear and are not eligible for standard returns, unless confirmed faulty by our team.